Frequently asked questions

Welcome to our FAQ page. Here you'll find answers to the most common questions about our e-learning solutions and services.

About Pluvo

General questions about Pluvo: what it is, who it's for and how to get started.

What is Pluvo?

Pluvo is a Dutch learning platform (LMS) that helps organizations train employees, manage certifications, and automate learning paths. From e-learning and workshops to compliance and reporting — everything in one environment.

What is e-learning software?

E-learning software is a platform that allows organizations to create, deliver, and manage digital training. In Pluvo, you can build interactive lesson modules using the authoring tool — optionally with AI support — assign them to employees, and track results in real-time.

Is Pluvo suitable for both small and large organizations?

Pluvo scales with you from 20 to 20,000 users. The platform is designed to remain intuitive and organized, even across multiple locations, departments, or languages.

What is training management software?

Training management software is a platform that allows organizations to plan, manage, and report on all training activities. In Pluvo, you can combine classroom training, e-learning, and blended learning paths in a single environment.

Is Pluvo suitable as an LXP for large organizations?

Pluvo scales with you from 20 to 20,000 users. The platform remains intuitive across multiple locations, departments, and languages. Connect with your HR system for automated user management.

What is onboarding software?

Onboarding software is a platform that organisations use to structure and automate the onboarding process digitally. In Pluvo, you create onboarding programmes with knowledge modules, assessments and practical assignments that new employees complete at their own pace.

Is Pluvo suitable for multiple organizational divisions?

Yes. With Pluvo's multi-tenant structure, you can manage multiple departments or divisions from a single environment. Each division can have its own courses, users, and reports, while you maintain a central overview.

What is an online learning platform?

An online learning platform is software that allows organizations to offer training, courses, and assessments to employees digitally. In Pluvo, you manage all learning activities in one place: from e-learning and video to classroom sessions and practical assessments.

Is Pluvo suitable for small healthcare institutions?

Absolutely. Pluvo scales from 20 to 20,000 employees. You choose the package that fits your organization and grow without technical barriers. The platform is quick to implement, even without an IT department.

What is an LXP?

A Learning Experience Platform (LXP) is software that provides employees with a personalized learning experience. Unlike a traditional LMS, an LXP focuses on the learning experience itself: interactive content, personalized paths, and self-paced learning.

Is Pluvo suitable for training professionals?

Yes. Pluvo is used by accounting firms, consultancies, and legal service providers to train their staff. You can create custom learning paths and track progress for each employee or team.

What is a skill management system?

A skill management system is software that allows organizations to map employee skills, identify gaps, and implement targeted development programs. In Pluvo, you combine competency management with learning and certification in a single platform.

Is Pluvo suitable for teacher professional development?

Yes. Pluvo is used by educational institutions for both mandatory and voluntary professional development. You can create custom learning paths, link training hours, and track progress per employee in a single overview.

What is the difference between an LMS and an LXP?

An LMS focuses on managing and assigning training. An LXP adds a personalized learning experience to that: content tailored to the employee, interactive elements, and insights into learning preferences. Pluvo combines both.

What is the difference between an LMS and an LXP?

An LMS (Learning Management System) manages and assigns training, while tracking progress and certifications. An LXP (Learning Experience Platform) adds a personalized learning experience: content tailored to the employee, recommendations, social learning, self-direction, and insights into learning preferences. Pluvo combines both: streamlined management with an engaging learning experience.

How do I know if Pluvo meets our compliance requirements?

At Pluvo, we only enter into a partnership when we are convinced it is a great match. Schedule a call, and we will look together at the certifications and obligations you manage, how many employees are involved, and how Pluvo can help. No strings attached, just honest advice.

How do I know if Pluvo is the right training management software for us?

At Pluvo, we only enter into a partnership when we are convinced it is a great match. Schedule a call and we will look together at what your organization needs.

How do I know if Pluvo is the right e-learning software for us?

At Pluvo, we only enter into a partnership if we are convinced it is a great match. Schedule a call and we will look at your learning goals together and how Pluvo can help you achieve them. No strings attached, just honest advice.

How do I know if Pluvo is the right onboarding software for us?

At Pluvo, we only enter into a partnership when we are convinced it is a great match. Schedule a call and we will look together at what your organization needs.

How do I know if Pluvo is the right LXP for us?

At Pluvo, we only enter into a partnership when we are convinced it is a great match. Schedule a call, and we will look at your learning goals together and how Pluvo can help you achieve them.

How do I know if Pluvo is the right skill management system for us?

At Pluvo, we only enter into partnerships when we are convinced it is a great match. Schedule a call, and we will look at your competency goals together and how Pluvo can help you achieve them.

How do I know if Pluvo is the right online learning platform for us?

At Pluvo, we only enter into a partnership when we are convinced it is a great match. Schedule a call and we will look together at your learning goals, how many employees are involved, and how Pluvo can help. No strings attached, just honest advice.

Is Pluvo also suitable for a small team without a large IT department?

Pluvo is user-friendly, quick to implement, and scales with your organization, from 20 to 20,000 employees.

Do I need an L&D department to work with Pluvo?

No. HR managers or directors build training courses themselves using the AI authoring tool — create a professional onboarding or compliance program in minutes, with no technical expertise required.

Learning & content creation

About having your e-learning built, learning design advice and your academy in your own branding.

How do I translate a lesson module into another language?

In the learning journey, click the course module and choose Copy & translate under Actions. Choose the language and you can add context, for example which jargon to use, how formal the text should be, and which brand names should stay untranslated.

Pluvo creates a copy in that language and places it next to your original, which stays unchanged. Translating into more than 30 languages is included in the Complete plan. AI Translation Tool in the helpdesk walks you through the steps.

What is and isn't translated?

The following will be translated: text and content blocks, quiz questions and their answer options, feedback text, and section and lesson titles.

Images, videos, and other media files will not be translated. If there is text on screen or Dutch audio, you will need to replace that yourself. The full procedure can be found in AI Translation Tool.

How good is the machine translation?

Good enough to work with, but not good enough to publish blindly. Review the translation for technical terms and company-specific vocabulary before making it available to participants.

The clearer and simpler your Dutch source text, the better the result. Provide your terminology preferences when translating to reduce the need for post-editing. See AI Translation Tool.

How do I create a lesson module with AI?

Go to + New in the top right, select Lesson module, and click Start AI lesson module. Choose the language, describe what the module should cover, and set the number of lessons (1 to 10) and questions per lesson (1 to 4).

Within a few seconds, a module will be ready with a title, lessons containing text blocks, and quiz questions. From that point on, you can edit it yourself. See also the Pluvo Assistant in the help desk.

Do I need technical skills to create e-learning courses?

No. Pluvo's AI authoring tool generates a complete lesson module based on a document you upload. You customize the content, add questions, and publish. No technical skills required.

How do I get a usable lesson module from the AI?

It is almost entirely in your description. State the subject, who the module is intended for, the level (beginner or advanced), and where the focus should lie. The more concrete you are, the less rewriting you will have to do later.

What you get back is a starting point, not a finished product. Check the content for accuracy before publishing. If you want to set up an entire course instead of just one module, How do I build a course with an MCP connection will guide you through the entire process.

Can I enter confidential information into the AI tool?

No. Do not enter any personal data or confidential company information; processing is handled by OpenAI.

If you are working with sensitive material, build the module manually in the same authoring tool. The AI is a tool, not a mandatory path. See the Pluvo Assistant in the help center.

How do I measure the effectiveness of my e-learning?

Pluvo provides reports for each employee, team, and department. You can see not only who has completed a training module, but also test scores and time spent per module. Export to Excel for management reviews.

Can I offer Pluvo in our own brand style?

Yes, you can. Customize the platform entirely to your liking with your own logo, brand colors, and URL. This way, employees experience Pluvo as an integral part of the organization.

Do I own the e-learning that Pluvo creates for us after it has been delivered?

Yes. Once delivered, you own the content. You can update, edit, or expand it yourself using the authoring tool, ensuring your e-learning stays current, even without us.

Will I have a say and opportunities to provide feedback during the development process?

The e-learning course will be built in your brand style, and you will have the opportunity to review progress and provide feedback before the final delivery.

What do I get when I have my e-learning reviewed?

A report with concrete improvements, ranked by impact — no vague advice, just specific suggestions you can implement immediately.

Does Pluvo also implement the improvements from a review itself?

That is possible. Optionally, we can implement the improvements for you, or we can guide your team in making the adjustments themselves within the authoring tool.

What kind of educational advice do I get with Pluvo?

A practical, actionable plan you can apply directly in Pluvo, including suggestions for question types, interaction, and assessment—no thick reports.

Can I combine educational consulting with having the e-learning developed for me?

Yes, you can combine the advice with our e-learning creation service, or get started yourself using the authoring tool.

Can my academy run on its own domain?

Your academy runs on your own domain, for example academy.yourcompany.com, and all notifications and invitations are sent from your own email address.

What happens if our brand identity changes later?

We configure your brand identity once during the initial setup. If your branding changes later, we will update it to ensure your academy always stays up to date.

Onboarding & knowledge sharing

About onboarding new employees, upskilling and retaining knowledge within your team.

How do I set up an onboarding program in Pluvo?

You build a learning path containing every step a new hire needs to complete: company information, systems, compliance training, and role-specific modules. New employees are automatically granted access based on their start date or job role.

Can I create different onboarding programs for each role?

Yes. You can link onboarding programs to job profiles, departments, or locations. New employees are automatically assigned the program that matches their role.

How do I link skills to training sessions?

In Pluvo, you link skills to certificates. Those certificates are attached to a learning journey or session. Once the learning journey is completed or the session attended, the certificate is issued. Once an employee has earned all the certificates within a skill, the skill is achieved.

Can I import existing competency frameworks?

Yes. You can set up competency profiles, job descriptions, and skill levels in Pluvo. Our service team will help you translate your existing framework into the platform.

Can employees track their own training in Pluvo?

Yes. Every employee has a personal portfolio with an overview of completed and outstanding training. Managers and HR can view this via the reports or the participants tab of a learning path.

How quickly are new employees onboarded with Pluvo?

With a digital onboarding program, new employees go through safety instructions, company policies, and practical information before their first day. Managers can track progress via the reports.

How do I measure the effectiveness of onboarding?

Pluvo offers reports for each employee and team. You can see which modules have been completed, test scores, and time spent on each section. Use this data for probationary evaluations and HR reviews.

How do I measure the effectiveness of training?

Through reports, you can see who has completed what per learning path or module, what test results were achieved, and how much time was spent. This helps you identify where extra attention is needed and allows you to adjust accordingly.

How do I measure learning results in Pluvo?

Pluvo offers reports by employee, learning path, and lesson module. You can see what has been completed, the test results achieved, and the time spent. Export the data to Excel or retrieve it via the API.

How do I keep track of training costs?

Pluvo offers reports by employee, team, and cost center. Export summaries to Excel for budget management and management reviews.

How can employees share knowledge using Pluvo?

Subject matter experts create their own modules, videos, or articles in Pluvo. With the AI authoring tool, they convert existing documents into learning materials. Colleagues are assigned this content or can find it via the catalog.

How does Pluvo help with upskilling and reskilling?

Use the skills matrix to map out your team's current skills and identify what is needed. Pluvo links skill gaps to learning paths, allowing you to focus on upskilling or reskilling with measurable progress.

Can I create learning paths for specific roles or departments?

Yes. You build learning paths from modules and assign them by role, department, or individual employee. Employees complete the path at their own pace, and you track their progress via the dashboard.

How can I prevent knowledge loss when employees leave?

By having experts capture their knowledge in Pluvo modules, videos, manuals, and best practices remain available, even if the creator changes roles or leaves the organization. This makes knowledge retention a seamless part of daily work.

Can I also use Pluvo to train volunteers, not just employees?

You can build digital training courses for remote volunteers and automatically assign mandatory training to permanent staff, all in your own brand identity.

Can I report training results to subsidy providers?

Reports on progress, certificates, and completion per employee can be exported and shared directly, for example with subsidy providers.

Can I start training temporary workers before they begin their first day on the job?

With Pluvo, you can train temporary workers digitally before they even step onto the work floor. You build onboarding programs for each client or industry and send them out automatically when a contract starts.

Sessions & flexible learning

About organising sessions and setting up learning for rotating shifts and multiple languages.

Can I combine classroom and online training?

Yes. Pluvo supports blended learning: combine classroom sessions with online modules in a single program. Manage locations, dates, and participants centrally.

What types of meetings can I create in Pluvo?

In Pluvo, you can create three types of sessions: in-person (with a location), online (via a link or Microsoft Teams) and hybrid. For each type, you set your own capacity, registration deadline and registration options.

How do I link learning materials to a meeting?

When creating or editing a session, you add a learning journey, course module or e-learning as pre- or post-work. Registered participants automatically see this in their learning environment.

How do I register attendance for a meeting?

After the meeting, indicate the attendance status for each participant. This information is saved to the participant's profile and is visible in reports. Certificates are issued manually; automatic issuance is only available via a learning path.

Can I set a maximum number of participants?

Yes. You can set a capacity limit for each meeting. You can also enable a waiting list. Anyone who registers after the maximum has been reached will be added to the waiting list. If someone cancels, the first person on the waiting list will automatically move up.

How does blended learning work in Pluvo?

In Pluvo, you can combine blended learning by linking e-learning modules to meetings. Participants prepare online, attend a live session, and finish with a digital test or evaluation. Everything in one learning path.

How does Pluvo work with rotating shift schedules?

Employees learn at their own pace and time. The learning offering is available 24/7 on any device. For sessions, you set up multiple time slots so employees can choose one that fits their shift schedule.

Does Pluvo work for employees without a dedicated workstation?

Yes. Pluvo runs in the browser on any device: a personal phone, a tablet on the shop floor, or a shared screen in the breakroom. No separate app or installation is required. Drivers, warehouse and production staff, operators, and site managers can complete their e-learning, toolbox meetings, and safety instructions at their own pace—whenever and wherever it suits them, such as before they head onto the construction site.

How do I train employees who don't have desk jobs?

Pluvo works on any device with a browser: smartphone, tablet, or a shared screen in the breakroom. Drivers and warehouse staff can complete e-learning at their own pace, whenever and wherever it suits them.

Does Pluvo support multiple languages?

Yes. The Pluvo interface is available in multiple languages, including Dutch, English, and German. You can create course content in any language you like. This is ideal for international teams or multilingual organizations.

Can I also provide training to employees who do not work at a desk?

Employees such as machine operators and site supervisors complete the necessary safety training before entering the construction site, through toolbox meetings and instructions on their phones.

Compliance & certification

About mandatory training, certificates, reminders and audits.

Which certifications can I manage with Pluvo?

You can manage all types of certifications in Pluvo: VCA, BHV, HACCP, ADR, BIG registrations, CPE credits, and industry-specific certificates. Set the validity period and reminder timeframe for each certification type. If a certificate is about to expire, both the employee and their manager will receive an automatic notification.

Can I track certificates and qualifications for each employee?

Yes. You can record which certificates and qualifications are valid for each employee — such as VCA, forklift certification, HACCP, or first aid. Pluvo automatically flags expired certificates and links to the appropriate refresher training.

Can I track ADR and safety certificates in Pluvo?

Yes. You can track which certificates are valid for each employee—such as ADR, Code 95, forklift licenses, or first aid—and link the corresponding training courses to them. Pluvo automatically sends reminders before the expiration date.

Can I track BIG registrations and re-registration?

Yes. You can record the valid BIG registration for each employee and link the corresponding training requirements. Pluvo automatically sends reminders as expiration dates approach, ensuring re-registration is never overlooked.

Can I track CPE credits and accreditations?

Yes. You can assign CPE credits to courses, and Pluvo tracks how many credits each employee has earned. Upon completion, a certificate is sent automatically. It is the ideal solution for professions with mandatory continuing education requirements.

Can I automatically assign mandatory training to new employees?

Yes. You can link mandatory training to job profiles, teams, or locations. As soon as a new employee is added (manually or via an HR integration), they are automatically assigned the correct compliance path.

Can I manage mandatory compliance training?

Yes. You can assign mandatory training by department, job role, or individual. Pluvo tracks deadlines, sends reminders, and reports on completion status. You’ll always be audit-ready.

How do I manage safety training for the workplace?

Create safety training courses in Pluvo and assign them by role, department, or location. Employees complete the training at their own pace. Pluvo tracks progress and sends reminders for mandatory renewals.

Does Pluvo automatically send reminders for expired certificates?

Yes. For each certificate or certification type, you can set how many days, weeks, or months before the expiration date a reminder should be sent. Employees receive a notification in their learning environment and optionally via email. Managers also receive a notification, along with an overview of all upcoming expirations within their team.

Can I set up automatic reminders for expired certificates?

Yes. For each certificate, you set how many days, weeks or months before the expiry date a reminder is sent. Both the employee and their manager receive a notification.

How does Pluvo help with audits and inspections?

Pluvo tracks which training courses each employee has completed, when, and with what results. You can export reports by certification type to Excel. This ensures you always have an up-to-date and complete overview ready for audits or inspections.

Does Pluvo meet the accreditation requirements in healthcare?

Yes. Pluvo supports the registration of accreditation points and training hours. You can link points to courses, and certificates are sent automatically upon completion. This ensures you are always prepared for audits and inspections.

Can I create my own compliance e-learning courses?

Yes. With the AI authoring tool, you can quickly create compliance training from existing documents or policy papers. You can also purchase ready-made training courses via the Pluvo catalog, such as GDPR and integrity training.

Can I track VCA and BHV certificates with Pluvo?

Pluvo automatically monitors the validity of VCA safety, BHV emergency response and machine certificates, and sends timely reminders to employees and managers.

Does Pluvo help with GGD inspection preparation?

Real-time dashboards and reports show exactly who has completed their training, and automated reminders ensure that certificates never expire.

Can I track first aid and emergency response certificates by location?

BHV, first aid, and other mandatory training courses are brought together in one clear platform. Courses are automatically assigned based on role and location, and can also be completed via mobile.

Can I easily track certificates for each temporary worker and client?

Pluvo tracks the validity of certifications for each employee and sends automatic reminders before they expire, all in a single overview that you can share with clients.

Integrations & technology

About integrations with your HR system, SSO, SCORM and other technical matters.

Does Pluvo integrate with our HR system?

Yes. Pluvo integrates with AFAS, SAP, ADP, and other HR systems. Employee data, job changes, and onboarding or offboarding updates synchronize automatically.

What is the Pluvo MCP integration?

With MCP, an AI assistant such as Claude, ChatGPT or Le Chat talks directly to your Pluvo academy. You ask it for a course module there and the setup appears in Pluvo, with no copying and pasting. You finish and publish it in Pluvo itself.

You need a Complete plan for this and edit rights on at least one course. Getting started with Pluvo MCP explains step by step how to set up the connection.

Does Pluvo integrate with our HR system?

Yes. Pluvo integrates with AFAS, SAP, ADP, and other HR systems. Employee data, job changes, and competency profiles synchronize automatically.

What can an AI assistant via MCP do and not do in my academy?

Yes: create lesson modules, add and reorder chapters, write and edit text, create questions such as multiple-choice, open-ended, and fill-in-the-blank, upload images, adjust the design, and translate a module.

No: enroll participants or view their progress, issue certificates, manage payment settings or subscriptions, set up email notifications, configure learning path conditions, or generate reports. The assistant cannot perform any action for which your own account lacks permissions.

The full list can be found in Getting started with Pluvo MCP.

Can I connect Pluvo to our HR system?

Yes. Pluvo synchronizes employee data via API integrations with commonly used HR systems. New employees appear in Pluvo automatically, and departed employees are deactivated. No manual work required.

Is the MCP connection secure?

The AI can only do what your account is allowed to do: no access to other academies and none to participant data. The connection runs via a secured URL tied to your academy.

You decide which assistant you connect and when you switch the connection off again. Everything that happens is visible in Pluvo, so you can see what was done and undo it. Only connect AI tools you trust.

You can read more about permissions and access in Getting started with Pluvo MCP.

Does Pluvo integrate with our HR or scheduling system?

Pluvo offers integrations via API and supports SSO. This allows you to automatically synchronize employee data and avoid duplicate administration. Contact us to discuss the options for your system.

Which AI tool should I connect?

Claude is the easiest to set up and runs the smoothest, but requires at least a Pro subscription. Mistral's Le Chat is free, fast, and GDPR-compliant, though it can be slightly less accurate with very large courses. ChatGPT is reliable from the Plus tier onwards, but requires confirmation for every adjustment.

Microsoft Copilot fits into a Microsoft 365 environment, but runs through Copilot Studio and requires an IT administrator. The comparison per tool can be found in Getting started with Pluvo MCP; for the Microsoft route, see Connecting Pluvo to Microsoft Copilot Studio.

Still unsure? Schedule a call, and we'll help you figure out what works best for your organization.

Can I connect Pluvo to our student information system?

Pluvo offers integrations via API and supports SSO protocols such as SAML and OAuth. This allows you to synchronize user data with your existing systems and log in using your current accounts.

How does single sign-on work with government systems?

Pluvo supports SAML 2.0 and OAuth for single sign-on. Employees log in using their existing government account, without needing a separate password. The connection is set up once by your IT department.

Does Pluvo meet government security requirements?

Yes. Pluvo is ISO 27001 certified, runs on European servers, and is GDPR compliant. Data is encrypted both at rest and in transit. SSO via SAML allows employees to log in using their existing government account.

Is Pluvo accessible according to WCAG guidelines?

Pluvo is continuously working on accessibility and follows the WCAG 2.1 guidelines. The learning environment is compatible with screen readers and keyboard navigation. Please contact us for the current accessibility statement.

Does Pluvo support SCORM content?

Yes. You can import SCORM packages (1.2 and 2004) directly into Pluvo. They run within the learning environment, and results are automatically recorded in reports and progress overviews.

Can I use existing courses and training materials in Pluvo?

Yes. Pluvo supports SCORM packages, videos, PDFs, and presentations. You can upload existing courses and training materials and combine them with lesson modules you create yourself in the authoring tool. The results are automatically added to the reports and progress overviews.

Can I import existing courses into Pluvo?

Yes. Pluvo supports SCORM packages, videos, PDFs, and presentations. You can upload existing material and combine it with new interactive lesson modules that you create in the authoring tool.

Can I use existing courses in Pluvo?

Yes. Pluvo supports SCORM packages, videos, PDFs, and presentations. You can combine existing materials with new interactive modules into a single learning path.

Does Pluvo work with Microsoft Teams for online meetings?

Yes. Pluvo integrates with Microsoft Teams. For an online meeting, a Teams meeting is automatically created. The link is included in the participant's invitation.

Can Pluvo integrate with our HR system and SSO?

Yes. Pluvo connects via API to AFAS, SAP, ADP, and other common HR systems, and supports SSO so employees don't need to log in separately. Employee data and role changes sync automatically: new employees appear in Pluvo, and departed employees are deactivated.

Can I connect Pluvo to the tools we already use?

Connect Pluvo to over 3,000 applications via Zapier. For a custom integration, you can also use our own API.

Implementation & support

About setup, go-live and the guidance you get from us.

How long does it take to implement Pluvo?

That depends on your needs. A standard implementation can be live within a few weeks. For more complex projects involving integrations, migrations, and custom work, we guide you every step of the way. You will always have a dedicated contact person to lead you through the process.

How quickly is Pluvo operational?

Most organizations are up and running within a few weeks. Pluvo’s implementation team assists with the setup, from user management and SSO integration to creating your first training modules.

How quickly can I set up an onboarding program?

With Pluvo's AI authoring tool, you can turn an existing document into an interactive training module in minutes. A complete onboarding program can be up and running within a few weeks. Our implementation team will assist with the setup.

How does the Pluvo implementation process work?

We begin by inventorying your requirements and technical environment, using this to create an implementation plan. We then work together to configure the environment—setting up user groups, catalogs, and automated assignments—and handle the technical integrations.

Can the setup be adjusted later if our organization changes?

Yes. If anything changes within your organization later on, we can simply adjust the setup.

How long does a workshop last, and can it be held online?

We offer both on-site and online workshops. A session typically lasts half a day, but we can tailor this to meet your organization's specific needs.

Can we have our own internal trainers trained?

Yes, train-the-trainer programs are also available: internal trainers not only learn the platform, but also how to effectively teach others to use it, ensuring knowledge stays within your organization.

Pricing & subscription

About costs, subscriptions and what Pluvo means for your organisation.

How much does Pluvo cost?

Pluvo offers three plans: Basic, Plus, and Complete. You can see what is included in each plan in the feature overview. Pricing depends on the size of your organization and the plan that best fits your needs. We can discuss this during a consultation.

Can I try out Pluvo for free?

No, we do not offer a free trial. However, you can schedule a call where we will show you the entire platform and see together if Pluvo is a good fit for your organization. If it is, we will set up your academy.Schedule a call.