This privacy policy for *.pluvo.com, *.pluvo.nl, and *.pluvo.co was last updated on September 28, 2026.
When you create an account with us, you provide various personal details. We handle this information with the utmost care. On this page, we explain what personal information we collect and what we do with it. Do you have any questions after reading this? Please send us an email at: info@pluvo.com.
Pluvo B.V., Entrepotdok 63A, 1018 AD Amsterdam · Chamber of Commerce 88899284 · info@pluvo.com · 020 560 5001
This statement covers the data we process about you when you visit our website, sign up for our newsletter, contact us, or create an account with us. We are responsible for this data.
The situation is different for data within an academy. If you are working within your employer's or training provider's academy, we process that data on behalf of that organization. They determine what data is stored and for what purpose, and they will inform you about this in their own privacy policy. We adhere to the agreements set out in the data processing agreement we have entered into with them. If you would like to know what information has been recorded about you, or if you wish to have something changed or deleted, please contact your own organization — that decision is not ours to make.
We do not have a data protection officer. If you have any questions regarding privacy, please contact us at info@pluvo.com; these will be directed to our information security coordinator.
Your first and last name: We ask for this because we like to address you by your name in emails and chat conversations. It also helps us communicate more efficiently via chat.
Your organization name: This allows us to link participants to your course. It also lets participants see which training belongs to you.
Your email address: We need this to confirm your account and send you notifications, for example, when a student has completed an exercise. We also use your email address for our newsletter if you have signed up for it. You can unsubscribe at any time via the unsubscribe link in the email or by emailing 'I would like to unsubscribe' to info@pluvo.com.
Your payment details: We use these to link your purchases to your account. This applies to payments via iDEAL or manual bank transfers. For credit card payments, we only receive confirmation of whether the payment was successful; we do not see your actual credit card details.
Your phone number: We ask for this so we can provide support quickly and efficiently.
Your profile picture: Adding a profile picture makes you easier to recognize for other participants. It also makes communication more personal when you can put a face to a name.
If you work for an organization that could benefit from our service, we may contact you even if you have not reached out to us via email, phone, or LinkedIn. For this purpose, we use your name, job title, business email address or phone number, and your LinkedIn profile. We are permitted to do this based on our legitimate interest in finding new customers (Article 6(1)(f) of the GDPR).
This data comes from a form you filled out on our site, from previous contact with us, or from public sources such as LinkedIn. If we did not obtain your data directly from you, we will inform you of the source during our first contact.
If you prefer not to be contacted, please let us know during the conversation itself or via the contact details at the bottom of this statement. We will then mark you in our system as "do not contact" and will not reach out again. You do not need to provide a reason. We retain prospect data for up to two years after our last contact.
We process this data on behalf of your organization, under the data processing agreement you enter into with us when creating an academy. Your organization determines what is recorded and for how long.
When you start using your 'own' academy to teach or train users, we store the name, email address, profile picture, and any values you have added for your convenience and use.
Internal chat: The chat function in Pluvo is intended for use between participants and trainers. The data from this is stored for use within your academy.
Reports on progress and answers: We store reports on progress and answers to lesson modules in our system. This data is retained until you close the academy or delete the participant.
Portfolio and development plan: Every participant can maintain a portfolio and development plan. We store this data for academy use and for the user's insight.
If you delete an academy or a participant, the data will immediately become unavailable and will subsequently be permanently cleared. The timeframes for this are set out in our data processing agreement.
Securely encrypted: We store personal and training data in a secure, encrypted database that is inaccessible to unauthorized persons. Our security measures are regularly checked to prevent leaks.
We do not sell your data and do not share it with parties that use it for their own purposes. We do work with suppliers who process data on our behalf — including Crisp for chat, Stripe for payments, and HubSpot for our newsletter and customer contacts. In addition, we engage parties that help us reach potential customers, and we use AI assistance in our own work. We have a data processing agreement with all these parties that specifies what they may and may not do. If you would like to know exactly which parties are involved, please let us know and we will be happy to tell you. If a supplier processes data outside the European Economic Area, this is done based on the European Commission's standard contractual clauses. Which sub-processors we use for the academy is stated in Annex 3 of our data processing agreement.
We sometimes share data about browsing behavior with partners, but that information is only linked to your IP address. You can read about how we use information regarding your browsing behavior in our cookie policy.
If the police, judicial authorities, or another authorized body request data from us, we will provide it when we are legally required to do so. We always assess such a request first and will not provide more than what is requested.
We retain your data for twelve months after your last visit to pluvo.com, pluvo.nl, or pluvo.co. After that, it will be destroyed unless we are legally required to retain it for longer. Would you like your data deleted sooner? Please send an email to info@pluvo.com. Please note: once we have deleted your data, you will no longer be able to use the training environment.
For the data for which we are responsible, you have the following rights:
Send your request to info@pluvo.com. We will respond within one month. If your request is complex, we may extend this period by two months; we will let you know within the first month if this is the case. There are no costs involved. If we deny your request, we will explain why.
If you are not satisfied with the way we have handled your request, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), Postbus 93374, 2509 AJ The Hague. You can also take the matter to court.
If your question concerns data in the academy of your employer or training provider, you should exercise these rights with that organization. We assist them in this, but we are not permitted to make decisions about it ourselves.
Because we want to continuously improve Pluvo, we sometimes conduct customer or market research. We do not always do this ourselves. If you indicate that you would like to participate, we will pass your email address on to the agency conducting the research. Naturally, we only work with agencies that adhere to the same strict privacy rules as we do. After the research, they must remove our users' email addresses from their system.
When you contact our customer service, you want to be helped as quickly as possible. That is why we take notes on chat conversations and store them. We also save the chat conversations themselves. This allows us to immediately see what we helped you with last time and respond better to your question. We work with Crisp for our chat service. The personal data you share via the chat is therefore also subject to Crisp's privacy and cookie policy.
Pluvo also uses cookies. Read our cookie policy for more information.
